1. Orders
    1. Zeta Alarms Ltd (hereinafter called “the Company”) reserves the right to accept telephone or telex orders, such orders should always be confirmed in writing the same day by the buyer and marked “Confirmation”. Any orders not so marked will be treated as fresh orders and the buyer shall be responsible for the consequences of any resultant duplication.
    2. The Company reserves the right to refuse any order or offer of an order.
    3. No deviations or stipulations in or attached to the buyer’s form of order which are inconsistent with the Company’s business arrangements or conditions of sale or which purport to add to or modify them in any way shall have any effect unless expressly accepted in writing by a director of the Company. In the absence of such acceptance by a director of the Company, the buyer shall be deemed to have withdrawn or waived his said conditions or stipulations and to contract solely on the basis of the Company’s.
  2. Prices
    1. All prices are subject to revision or withdrawal without notice.
    2. All prices in respect or orders for forward delivery are subject to the Company right to vary them.
    3. All prices are quoted ex-works unless otherwise agreed.  Carriage and packing may be charged but all cases and crates for which a specific charge has been made will be credit in full by the Company provided they are returned to the Company within 60 days carriage paid and are received in a re-usable condition.
    4. All goods will be charged at prices ruling at date of despatch unless otherwise agreed in writing by the Company and all orders are accepted by the Company on this understanding.
    5. All prices are subject to VAT at the appropriate rate.
    6. All orders will be subject to a Minimum Order Charge as specified in the current published Price List.  Carriage and packing will be charged additionally where appropriate.
    7. The Company reserved the right to decide method of despatch.  Additional costs arising from special delivery instructions must be borne by the buyer.
    8. Prices are for the quantity stated and any reduction in quantity may affect the price.
  3. Settlement Terms
    1. All invoices are nett cash 30 days from date of invoice and no settlement discount is allowed.
    2. No special terms of payment will be operative unless confirmed in writing by a director of the Company.
    3. The Company reserves the right to suspend delivery in respect of any order from time to time if any account is not paid when due.
  4. Quotations

    All quotations are subject to confirmation by the Company on receipt of the buyer’s official order and no contract shall be concluded until such confirmation has been despatched by the Company.

  5. Cancellations

    No cancellation or an order shall be effective unless in writing and until accepted by a director of the Company.  The Company reserves the right to refuse to accept any cancellation or an order, and in particular no cancellation will be accepted or orders for goods to special requirements or not normally stocked by the Company if the manufacturer or obtaining by the Company of such goods is in process or has been completed.  The Company reserves the right to levy a cancellation charge.

  6. Delivery

    Every endeavour will be made to adhere to delivery dates quoted by the Company accepts no responsibility and/or liability for consequential losses caused by delays in delivery.

  7. Non Delivery And Damage On Delivery

    All goods will be consigned at Carrier’s Risk *unless set by passenger train) and no liability for partial loss, damage or non-delivery will be accepted by the Company.  On delivery, packages should be signed for as “not examined” but if loss or damage is apparent they should be signed for accordingly.  In the event of partial loss or damage the buyer must (a) within three days of delivery give notice in writing to the Carrier (otherwise than on Carrier’s document(s) and at the same time notify the Company in writing and (b) within 7 days of delivery make a claim against the Carrier or accept any special arrangements which the Company may be able to make on the buyer’s behalf.  In the event of non-delivery, the buyer must give notice in writing thereof to the Company within 21 days of the despatch date on the Company’s invoice.

  8. Delay In Taking Delivery

    If the buyer fails or refuses to take delivery of goods on the date laid down in the contract he shall be liable to the Company for any loss occasioned by such failure or refusal and for any charge thereby incurred by the Company and/or a reasonable charge by the Company for the care and custody of the goods whether he has been specifically requested to take delivery of the goods or not.

  9. Property In Goods
    1. Property in goods sold will be retained by the Company notwithstanding delivery to the buyer, until full payment is made to the Company.
    2. Between the date of delivery and the date of full payment by the buyer, the buyer shall be entitled to sell the goods in the normal course of his business and to deliver them to a sub buyer.  However, in selling any such goods the buyer shall be deemed to be acting as agent for the Company and shall be accountable to the Company as agent and trustee for all monies received from the sub-buyer.
    3. Notwithstanding the provision of Clause A, above, the buyer shall from the date of delivery of any goods bear the risk of accidental loss or damage.
  10. Guarantee
    1. The Company guarantees, at its discretion, to refund the price of goods or to repair or replace free of charge any of the goods found to its satisfaction to be defective within twenty four months of the date of manufacture owing to faulty design, materials or workmanship, provided that the goods have not been modified, other than by the company and have been operated, repaired and maintained within the Company’s recommendations for use (if any).  If the goods do not remain in these guidelines, the guarantee is nullified.
    2. Goods returned under this guarantee shall be delivered at the customer’s expense.
    3. The Company’s obligation herein to refund, repair or replace the goods is the sole liability of the Company as regards the fitness, quality or description of the goods and their correspondence with sample.  All other representation, warranties, conditions, terms or statements as regards the same expressed or implied statutory or otherwise are excluded and the Company is under no further liability in contract for, or otherwise in respect thereof.
    4. In the case of repaired goods by the Company, the guarantee period shall terminate at the end of the original guarantee period.
  11. Return Of Goods

    Subject to conditions of guarantee, goods cannot be returned unless previously agreed.  The seller will only consider returns under guarantee and with a legible serial number still present and it must be accompanied by a R.A.N. number or Returns Authorisation Number.  The seller reserves the right at its discretion to replace, repair or refund payment in respect of all goods returned.

    Returns made up of goods not under guarantee or from another product will not be accepted back for credit, only at sellers’ discretion.  The seller will not accept responsibility for goods that have been the subject of undue wear and tear, accident, misuse, interference, incorrect application, neglect, or improper environmental use.  The buyer will be responsible for ensuring that all returns are delivered at the expenses of the buyer.  Goods that have been supplied in accordance with customer’s orders will not be accepted for return without prior consent and must be of the same condition as when manufactured.  If such consent is given, a handling charge of 20% will be levied.  All returns found not to comply with the Company’s guarantee will be subject to a 20% handling charge.

  12. Conditions And Warranties

    No warranty or conditions whether statutory or otherwise as to the fitness of the goods to be supplied under the contract for any particular purpose is given or shall be implied and the Company is not to be liable for consequential loss or damage of any kind or description arising from any goods sold by the Company.

  13. Customers' Property

    The Company will take reasonable care of customers’ property in its custody.  It shall not be held responsible for any loss or damage arising from any cause except to the extent of the Company’s insurance policies.

  14. Interpretation Of Contracts

    All contracts for sale of goods or service will be interpreted in accordance with English Law and any dispute shall be submitted to arbitration under the laws of England.

  15. Our policy is one of continued research and we reserve the right to amend any equipment specifications without prior notice.

Assessed to ISO 9001:2015 - Certificate Number 330 DBI BSI Intertek VdS